Getting Started
Use this lane if you are new and want the cleanest path into the platform.
- Start from Home or Pricing
- Choose Starter or Pro
- Create your account
- Open the dashboard and begin posting
Help Center
Get answers fast and keep your flow moving.
Find help for getting started, signing in, opening your dashboard, using Starter, upgrading to Pro, connecting platforms, scheduling posts, and getting support when something does not work the way you expected.
Fast answers
Account help
Pro guidance
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New here?
Start free, create your account, then open your dashboard to begin building your posting workflow.
Already have an account?
Sign in and go straight to your dashboard. Returning users should not need to start over.
Trying to activate Pro?
Sign in first, approve PayPal checkout, then your account can be upgraded after backend verification.
Starter users
Use the free plan to begin with Facebook and Instagram access.
Pro users
Unlock all supported platforms and a stronger workflow after subscription approval.
Need support?
Use the contact page for account, billing, Pro activation, or platform connection help.
Quick navigation
Jump straight to the area that matches what you need.
Support map
Top questions
The answers most users need first.
Quick answers
New users can start on the homepage or pricing page. Choose Starter to begin free, create your account, then open the dashboard.
Returning users should sign in and go straight to the dashboard. If you already have Pro, your plan should stay connected to your account.
Starter is the free plan. It gives you the core dashboard workflow with Facebook and Instagram access.
Pro unlocks all supported platforms: Facebook, Instagram, X, TikTok, and LinkedIn, plus the fuller SoSmooth Flow workflow.
Sign in first, choose Pro, approve the PayPal subscription, then SoSmooth Flow sends the subscription ID to the backend for verification and account upgrade.
Account + Login
Use this lane for sign-in, access, and account-entry questions.
- Email and password sign-in
- Google sign-in
- Password reset help
- Dashboard access after login
Posting + Scheduling
Use this lane for questions about creating content and controlling delivery.
- Write posts from the dashboard
- Select available platforms
- Save drafts or schedule for later
- Review your queue and preview
Account, dashboard, and workflow
Answers for entering the platform and understanding what happens next.
Using the platform
No. You can begin by learning the dashboard flow first. Connect only the channels you actually plan to use.
Yes. The dashboard supports creating content without forcing every post to go live immediately.
Yes. Use the preview area to check your message before saving, scheduling, or publishing.
That is the intended returning-user experience. Once you are signed in, the dashboard is where your work happens.
Plans, upgrades, and billing
Clear support for Starter, Pro, and PayPal activation.
Starter and Pro
Yes. Start with Starter, then upgrade to Pro when you want all supported platforms unlocked.
No. Starter users do not need PayPal. PayPal is only used when a signed-in user chooses Pro.
Pro users should see Pro access attached to their account and all supported platforms available.
Contact support and choose “PayPal / Pro Activation.” Include the email connected to your SoSmooth Flow account. Do not send passwords or PayPal secrets.
Pro subscriptions are handled through PayPal. You can manage automatic payments through your PayPal account, or contact support for help finding the right path.
Platform Connections
Use this lane for questions about connecting or disconnecting social accounts.
- Connect Facebook and Instagram
- Sync Instagram from Facebook
- Connect LinkedIn when available
- Disconnect accounts from supported tools
AI Writing Tools
Use this lane for hook, hashtag, CTA, emoji, or caption-support questions.
- Use AI suggestions as a starting point
- Review before posting
- Do not enter passwords or secrets
Privacy + Data Deletion
Use this lane for privacy questions or data deletion requests.
- Read the Privacy Policy
- Use the Data Deletion page
- Contact support for account-specific help
Support resources
Use these when the FAQ is not enough.
Support paths
Plans + Billing
Use this path for Starter vs Pro questions, upgrade help, PayPal issues, and premium-access clarification.
- Understand current plan structure
- Ask about Pro access
- Get PayPal activation help
Dashboard Help
Use this path for posting, scheduling, previews, queue questions, and platform access behavior.
- First-post guidance
- Draft and schedule support
- Platform lock questions
Direct Support
When you need a real support request, use the contact page so your message includes the right details.
- Account support requests
- Product questions
- Partnership or business inquiries
Still need help? We’ve got you.
Send a support request and include your account email, what page you were using, and what you expected to happen.